VISIT OUR STORE LOCATED
AT...
315 E 57th
Street (between 1st and 2nd Ave.)
New York City
Thank
You for shopping at GoToBaby.
We do our best to bring you the most Unique Gifts so you’ll
never have trouble finding the perfect baby gift for any
baby or new mom. GoToBaby ships these great gifts to the
recipients from multiple warehouse locations cutting down
our processing time. From baby gift baskets to diaper
bags and many personalized baby gifts our inventory is
constantly changing so check back often for new merchandise.
Have fun.
ORDERING
At
GoToBaby we try to make your
shopping experience as easy and fun as possible. Contact
us anytime at
customerservice@gotobaby.com or during operating hours
with our Live Instant Messenger service. We can also be
reached by phone at 212-223-8090.
Credit
cards: We accept American Express, Visa, Master Card
and Diners Club. You can safely enter your credit card
number via our secure server. We encrypt all submitted
information. The CVV2 safety information on your credit
card will be asked for your protection. There is an icon
to show you where this can be found during checkout. Because
the majority of our products are unique and require special
attention from our purchasing department the credit card
that you specify for your purchase will be charged when
the order is taken and approved. If you have any questions
don’t hesitate to contact us.
GIFT WRAP
GoToBaby wants your gifts
to look perfect. For that special touch we will gladly
hand wrap all your gifts for the charge of $3.50 per gift.
If a specific gift is unable to be gift wrapped there
will be no option upon checkout for this service.
SHIPPING
At
GoToBaby,
we do our best to ship your gifts
as quickly as possible. Please note
our shipping days are Monday through
Friday, excluding holidays.
If there are multiple items purchased:
all iems will ship at the same time
unless we are notified of a particular
customer request.
Confirming
your order and tracking shipments:
If you
have provided a valid e-mail address with your order you will
receive two e-mails. The first confirms your order. The second
confirms your shipment.
For
your convenience, you have a choice of Ground or Express
shipping (Express available by contacting us via phone
or email
after you place your online order). We ship out the majority
of non-personalized gifts within 1 to 2 business days,
many times the same day. Because of this, Express is not
usually necessary which is why we often don't offer it
during online checkout. This passes on the savings to
you. Our shipping rates reflect the total price of the
order. Please note that a shipping surcharge applies to
certain items that exceed standard size and weight measurements.
(If an item has an extra shipping surcharge it will be
noted for your attention.)
Standard
shipments leave via DHL, UPS and FedEx
Ground and will arrive within 1-5
business days of shipment. We do ship
to Canada, Alaska and Hawaii for a
$10 surcharge, $20 on oversize shipments.
We do not ship overseas, to PO Boxes
and to certain APO addresses. For
special situations please email
customerservice@gotobaby.com.
We try to keep our shipping charges
very reasonable for your benefit.
The shipping charges are:
The
major carriers do not have regular
Ground shipping to Alaska and Hawaii.
Orders being shipped to Alaska and
Hawaii will incur extra shipping charges
based on their specific rates. This
charge will be applied at the time
of shipment. Incorrect
or not complete ship to addresses
will be charged the DHL/UPS/FedEx
fee for correction and re-pick-up,
reship if necessary, usually $10.
For
your convenience, when your order is shipped you will
receive a tracking number that you can use to track your
order online. DHL/UPS/FedEx allow you to track your order
while en route.
RETURNS
New
merchandise can be returned at the recipient’s expense
within 30 days of shipping for store credit or refund
of the product(s) purchase price unless otherwise noted.
(we do not refund the origional ship charge on items that
were origionally shipped free of charge as an incentive.
They will be credited/refunded minus what the actual ship
charge was) Returns are accepted under the following conditions.
-
The
product is undamaged and 100% within its original
packaging and tags.
-
It has
not been personalized in any way by GoToBaby or others.
-
All
original receipts and invoices accompany the purchase.
-
A
Return Authorization has been provided from GoToBaby.
A Return
Authorization can be found by emailing
customerservice@gotobaby.com.
STORE
HOURS
Our NYC
store hours are 9-6:30 M-F and 10:30-6 on Saturday. Not
all online products are available to see in this location
so please call if there is something specific you are
looking for. 212-223-8090 x1#
SALES TAX
There is
no sales tax unless the recipient’s address is located in the state
of New York.
CONTACT
GoToBaby can be reached by
phone from 9-5 E.S.T at 212-223-8090, 1-866-510-Baby and
by live Instant Message during operating hours. Please
email customerservice@gotobaby.com
with any ideas or comments.
We hope you
enjoy our online boutique! |
