on orders of $150 or more after all discounts
Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' total $150 or more after all coupons and promos are deducted, your order ships FREE!
Shipping Gifts for Babies
At GoToBaby, we do our best to offer you in store gifts and online options to ship your gifts as quickly as possible. Please note our shipping days are Monday through Friday, excluding holidays. If there are multiple items purchased: all items will ship at the same time unless we are notified of a particular customer request.
Confirming your order and tracking shipments: If you have provided a valid e-mail address with your order you will receive two e-mails. The first confirms your order. The second confirms your shipment. We ship out the majority of non-personalized gifts within 1 to 2 business days, many times the same day. Because of this, Express is not usually necessary which is why we often don't offer it during online checkout. If you would like to inquire about express shipping call us and we'll be happy to help. This passes on the savings to you.
Currently, our shipping rates reflect the total price of the order. Please note that a shipping surcharge applies to certain items that exceed standard size and weight measurements. (If an item has an extra shipping surcharge it will be noted for your attention.) Standard shipments leave via UPS Ground and will arrive within 1-5 business days of shipment. We do ship to Canada for a $12 surcharge to any existing ship charge, $20 on oversize shipments. Currently, we do not ship to PO Boxes and to certain APO addresses.
We are excited to announce the implementation of a new International Checkout for those who wish to ship overseas. All overseas shipments are sent via Air to reduce time in transit.
For special situations please email firstname.lastname@example.org.
$150+ = Free Shipping *except for Alaska and Hawaii shipments where you will be notified prior to shipment of the actual ship charges.
Keep in mind that if using a promotional discount code the final product price determines the ship rate. Example: If an order costs more than $150, but after the discount it comes to $140 than shipping charges of $12.95 would be applied.
The major carriers do not have regular Ground shipping to Alaska and Hawaii. Orders being shipped to Alaska and Hawaii will incur extra shipping charges based on their specific rates. This charge will be applied at the time of shipment. Candian Shipments will add an extra $12 to the normal ship charge.
Incorrect or incomplete ship to addresses will be charged UPS/FedEx fee for correction and re-pick-up/reship if necessary, usually $10. For your convenience, when your order is shipped you will receive a tracking number that you can use to track your order online. DHL/UPS/FedEx allow you to track your order while en route.
RETURNS - New merchandise can be returned to our location in Somers, CT or exchanged at the recipient’s expense within 30 days of receipt for store credit or refund of the product(s) purchase price unless otherwise noted. (we do not refund the original ship charge on items that were originally shipped free of charge as an incentive. They will be credited/refunded minus what the actual ship charge was.)
Returns are accepted under the following conditions:
~ The product is undamaged and 100% within its original packaging and tags.
~ It has not been personalized in any way by GoToBaby or others.
~ All original receipts and invoices accompany the purchase. Please notify us of any damages during shipping and we will resolve the issue by replacing the damaged item.
~ A Return Authorization has been provided to you by GoToBaby.
~ A Return Authorization can be acquired by emailing email@example.com.